Does DISH Network offer Internet service?
We are currently partnered with many broadband internet providers across the country. We can compare services and find the best match to fit your needs and your budget. Call 1-800-299-5610 today to find out how much we can save you on a combination of dish TV and internet service!
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Do I need to have a contract?
To offer you the best savings possible, we would ask for a 24-month commitment. You may still get DISH Network without the commitment; however, your savings will not be as large. If you opt out of the 24-month commitment, you may not be eligible for many of the current promotional offers.
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Why should I switch from Cable?
Current FCC reports have shown that on average, DISH Network will save you up to 35% over cable. On top of that, DISH Network offers 100% digital signals for the highest in picture and sound quality. Many cable providers still transmit an analog signal that isn't as clear. You don't have to worry about DISH Network's signals. With 99.9% signal reliability, DISH Network makes sure your satellite signal is there when you need it.
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Why should I switch from DirecTV?
DISH Network strives to bring you the most channels at the lowest prices around! We also offer more High Definition channels than any other service out there with over 80 High Definition channels! More HD channels are coming soon! Also, DISH Network offers receivers with Sling technology built in that allows you to watch your television anywhere. DirecTV can't offer that!
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Why should I buy from Sterling Satellite LLC instead of DISH Network directly?
We offer the same packages as DISH Network at the same prices. However, we strive to offer the best customer service in the industry. The team at Sterling Satellite will help you find the DISH Network package that suits your needs and provides you with the best rate. We use special tools that no one else has to help you get your DISH Network service installed as quickly as possible so that you may enjoy your satellite television as soon as possible.
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What is the cancellation fee?
The cancellation fee is $17.50 for every month left in your 24-month commitment.
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Is DISH Network available outside of the United States?
Unfortunately, DISH Network is expressly prohibited from distributing programming services to anyone outside the U.S., its territories and possessions as indicated by DISH Network's programming contracts with the programmers. However, international programming is available for customers within the United States. You can find a complete list of international programming available through DISH Network here.
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We're ready to install the dish antenna, but our homeowner's association forbids it. Can you help us?
The DISH Network antenna is 20 inches large and complies with the Satellite Consumer Bill of Rights, a regulation codified by the Federal Communications Commission (FCC) on August 6, 1996. This regulation OVERRULES area zoning ordinances and Homeowner's Association covenants and restrictions on DISH antennas. This rule was required by Congress in the Telecommunications Act of 1996. Some Homeowner's associations (HOA's) have been fighting to keep the right to restrict satellite installation by threatening tenants with dish antennas with legal action. In a few cases, the HOA's argued that a DISH antenna installed on a roof was within the common area. The HOA's lost this argument. The United States government is on your side in this matter. For a copy of the FCC regulation, please click here. For more specific information, please contact the Satellite Broadcasting & Communications Association (SBCA) at (703)549-6990 or at SBCA.org.
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What should I do if I am going to move?
DISH Network has a program just for you called DISHMover. DISH Network will send you a new dish and provide a professional installation at your new home for a discounted price.
Do you have DISH Network and are planning on moving? Call 1-800-333-3474 to schedule installation at your new home.
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How long is the estimated installation time?
The installer will provide the satellite dish and receiver(s) at the time of installation. There is no equipment to ship other than the VIP 622. As a result, it is possible to schedule installations immediately. Installation dates are available 7 days a week. We will also work aggressively on your behalf to ensure that your DISH Network service is installed as soon as possible.
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How does the installation work, do you install nationwide?
All of our DISH installations are performed through the DISH installation network. We have nationwide coverage. Our installation contractors conform to all industry standards. This means you will receive a quality installation from a company that is proud to stand behind its work. Our contractors are certified, insured, and include a 90-day installation warranty with each new installation.
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Is DISH Network available in Hawaii and Alaska?
Limited programming options are available in Hawaii and Alaska. Sterling Satellite has limited availability to schedule installations in both states.
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I have a lot of tall trees in the way between my dish antenna and the satellite. What can I do?
Trees can cause interference with the satellite signal. If you cannot find a different location that provides a clear line of sight with the satellite, you may have to trim your trees. In order to help determine if you have a clear line-of-sight to the DISH Network satellites, you can download the azimuth and elevation angles in a PDF format from the DISH Network website.
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What is DISH warranty?
DISH Network provides a one year parts and labor warranty for all equipment. You may also sign up for the DISH Home Protection Plan for only $6.00 per month. This warranty covers all DISH Network Branded DBS video equipment for most types of failures, including damage from power surges. This fee is waived for 6 months if you agree to a 24-month commitment.
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What is the difference between DVR and Tivo?
Both have capability of recording live television. However with DISH Network's latest DVR, you have the capability of recording in HIGH DEFINITION and you can record over 500 hours of standard definition digital television! Tivo can only record up to 140 hours of standard definition.
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Why does a phone line connect to the receiver?
The phone line connected to your receiver(s) ensures your ability to purchase Pay-Per-View movies and events. It is also required so your receiver can be updated with the latest software. You may be able to substitute an Ethernet connection to the receiver, but some features may not be available. Ethernet connection option is not available on all receivers.
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How does weather affect my satellite reception?
DISH Network strives to bring the latest technology to your home. The company is constantly improving its satellite dishes. Previous dishes that had difficulties receiving a signal when the weather got bad are no longer used. Rarely will weather affect your reception! DISH Network advertises that its satellite dishes have a 99.9% signal reliability rate, which is better than many cable providers.
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What number do I call if I have any further questions?
Please call 1-800-299-5610.
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Where can I pay my bill?
DISH Network offers a variety of ways to pay your bill. You can find out more information on DISH Network's website here.
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What number do I call if I am an existing customer and have billing or technical questions?
If you are an existing customer and have any billing, technical support or programming questions, you should contact DISH Network at 1-800-333-3474.
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What is the cancellation fee?
If you signed up for DISH Network before February 1, 2010, the cancellation fee is $15.00 for every month left on your 24-month commitment. For those who signed up for DISH Network after February 1, 2010, the cancellation fee is $17.50 for every month on your 24-month commitment.
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How long is the estimated installation time?
The installer will provide the satellite dish and receiver(s) at the time of installation. There is no equipment to ship other than the VIP 622. As a result, it is possible to schedule installations immediately. Installation dates are available 7 days a week. We will also work aggressively on your behalf to ensure that your DISH Network service is installed as soon as possible.
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What number do I call to confirm or change my installation date?
The number to call is 1-888-542-2526.
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What should I do if I am going to move?
Depending on the services you selected when you signed up for DISH Network, you may be eligible for moving assistance through DISH Network. Call DISH Network at 1-800-333-3474 to determine which program(s) you are eligible to use.
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I have a lot of tall trees in the way between my dish antenna and the satellite. What can I do?
Trees can cause interference with the satellite signal. If you cannot find a different location that provides a clear line of sight with the satellite, you may have to trim your trees. In order to help determine if you have a clear line-of-sight to the DISH Network satellites, you can download the azimuth and elevation angles in a PDF format from the DISH Network website.
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What is DISH warranty?
DISH Network provides a one year parts and labor warranty for all equipment. You may also sign up the Digital Home Protection Plan. The DHPP covers all DISH Network Branded DBS video equipment for most types of failures, including damage from power surges. This warranty offers tremendous peace of mind for DISH Network customers. This fee is waived for 6 months if you decide to go with the 24-month commitment!
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Does DISH Network offer Internet service?
Internet service may be available from a number of different providers. Call 1-800-299-5610 today to find out if internet service is available in your area.
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What number do I call if I need a new remote?
Call DISH Network at 1-800-333-3474 to order a new one.
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What number do I call if I have any further questions?
Please call 1-800-299-5610.
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