Does DISH Network offer Internet service?
We are currently partnered with many broadband
internet providers across the country. We can
compare services and find the best match to fit your
needs. Call 1-888-321-7209 today to find out how much we can save you!
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| Do I need to have a contract?
To offer you the best savings possible, we would ask
for a 24-month commitment. You may still get Dish
Network without the commitment, however your savings
will not be as large.
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Why should I switch from Cable?
Current FCC reports have shown that on average, DISH Network will save you up to 35% over cable. Not only that, but where DISH Network out does cable is that 100% of DISH Network's channels and programs are 100% digital! You may be able to order "digital" cable however, not all the channels are digital most are still analog!
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Why should I switch from DirecTV?
DISH Network strives to bring you the most channels at the lowest prices around! We also offer the most High Definition channels than any other service out there with
over 55 High Definition channels!
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Why should I buy from Sterling Satellite LLC instead of DISH Network directly?
We offer the same packages as DISH Network at the same prices. However, we strive to offer the best customer service in the industry. We utilize unique ways that no one else uses to help you get your DISH installed as quickly as possible so that you may enjoy your satellite television as quickly as possible.
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What is the cancellation fee?
The cancellation fee is $15.00 for every month left in your
24 commitment.
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Is DISH Network available outside of the United States?
Unfortunately, DISH Network is expressly prohibited from distributing programming services to anyone outside the U.S., its territories and possessions as indicated by DISH Network's programming contracts with the programmers.
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We're ready to install the dish antenna, but our homeowner's association forbids it. Can you help us?
The DISH antenna is 20 inches and complies with the Satellite Consumer Bill of Rights, a regulation released by the FCC on August 6, 1996. This regulation OVERRULES area zoning ordinances and Homeowner Association covenants and restrictions on DISH antennas. This rule was required by Congress in the 1996 Telecommunications Act. Some home owners associations have been fighting to keep restriction rights by threatening court action on tenants with dish antennas. In a few cases the associations argued that a DISH antenna installed on a roof was within the common area. The associations lost this argument. Congress is on your side in this matter. For a copy of the FCC law please click here. For more specific information please contact: SBCA (Satellite Broadcasting & Communications Association): (703)549-6990, and at SBCA.com
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What should I do if I am going to move?
DISH Network has a program just for you called DISHMover. DISH Network will send you a new dish and provide a professional installation at your new home for a discounted price. Or, you might qualify for a free yearly move with the Digital Home Protection Plan, which is included free with the
24-month subscription. This permits you to leave your current dish connected at your old location.
Do you have DISH Network and are you moving?
Schedule to have your equipment moved: 800-333-3474.
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How long is the estimated installation time?
The installer will provide the satellite dish and receiver(s) at the time of installation. There is no equipment to ship other then the VIP 622. Accordingly, installations may be scheduled immediately. Installation dates are available 7 days a week. We will also work
aggressively with you to ensure that your DISH is installed as soon as possible.
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How does the installation work, do you install nationwide?
All of our DISH installations are performed through the DISH installation network. We have nationwide coverage. Our installation contractors meet the standards in the industry. This means you will receive a quality installation with a company you can count on to back up their work. Our contractors are certified, insured, and have a 90-day installation warranty.
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Is DISH Network available in Hawaii and Alaska?
DISH Network's Classic Bronze 100 is now available in Hawaii and Alaska. Sterling Satellite LLC has limited ability to schedule installations in both states.
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I have a lot of tall trees in the way between my dish antenna and the satellite. What can I do?
Trees can cause interference with the satellite signal. If you cannot find a different location that provides a clear line of sight with the satellite, you may have to trim your trees. In order to help determine if you have a clear line-of-sight to the DISH Network satellites, you can download the azimuth and elevation angles through the following Zip Code Application.
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What is DISH warranty?
DISH Network provides a one year parts and labor warranty for all equipment. You may also purchase additional warranty for only $5.99 per month. This warranty covers all DISH network Branded DBS video equipment for most types of failures, including surge damage.
This fee is waived for 9 months if you decide to
sign up with the 24-month commitment.
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What is the difference between DVR and Tivo?
Both have capability of recording live television. However with DISH Network's latest DVR, you have the capability of recording in HIGH DEFINITION and can record over
500 hours of digital television! Tivo can only record up to 140 hours and CANNOT record in HIGH DEF!
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Why does a phone line connect to the receiver?
The phone line connected to your receiver(s) ensures your ability to purchase Pay-Per-View movies and events . It is also required so your receiver's may be updated with the latest software. If you do not have a phone line, there will be an additional $5 per month charge per receiver.
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How does weather affect my satellite reception?
We at DISH Network strive to bring the latest technology to your home. We are constantly improving our dishes. Our dishes of years ago where weather was a factor are no longer around! Very few times will weather affect your reception! In fact, recent studies have shown that satellite outages are less frequent and happen for less time then cable!
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What number do I call if I have any further questions?
Please call 1-888-321-7209.
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Where can I pay my bill?
You may pay your bill in three different ways.
- Pay your bill here
- Push the DISH button on your remote or go to Channel 100. Choose option 1 for service then 1 again for Customer Support
- Call 1-800-333-3474
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What number do I call if I am an existing customer and have billing or technical questions?
If you are an existing and have any billing, technical or programming questions, you should contact DISH Network at 1-800-333-3474
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What is the cancellation fee?
The cancellation fee is $13.33 for every month left in your
24 commitment.
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How long is the estimated installation time?
The installer will provide the satellite dish and receiver(s) at the time of installation. There is no equipment to ship other then the VIP 622. Accordingly, installations may be scheduled immediately. Installation dates are available 7 days a week. We will also work agressively with you to ensure that your DISH is installed as soon as possible.
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What number do I call to confirm or change my installation date?
The number to call is 1-888-542-2526
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What should I do if I am going to move?
DISH Network has a program just for you called DISHMover. DISH Network will send you a new dish and provide a professional installation at your new home for a discounted price. Or, you might qualify for a free yearly move with the Digital Home Protection Plan, which is included free with the
24-month subscription. This permits you to leave your current dish connected at your old location. To schedule a move call 800-333-3474.
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I have a lot of tall trees in the way between my dish antenna and the satellite. What can I do?
Trees can cause interference with the satellite signal. If you cannot find a different location that provides a clear line of sight with the satellite, you may have to trim your trees.
back to questions |
What is DISH warranty?
DISH Network provides a one year parts and labor warranty for all equipment. You may also purchase additional warranty for only $5.99 per month. This warranty covers all DISH network Branded DBS video equipment for most types of failures, including surge damage. This warranty offers tremendous peace of mind for DISH customers. This fee is waived if you decide to go with the
24 month commitment!
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Does DISH Network offer Internet service?
DISH Network currently does not offer internet service however we are currently partnered with Earthlink to provide you great savings when your order Earthlink and DISH Network through us! Call today to find out how much we can save you!
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What number do I call if I need a new remote?
Call DISH Network at 1-800-333-3474 to get a new one ordered.
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What number do I call if I have any further questions?
Please call 1-888-321-7209.
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